Return & Refund Policy

Last updated: July 2026

At thepokehouse, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)

How to Initiate a Return

To start a return, please contact us at:

thepokehouse
16 Murrayfield Gardens
Edinburgh EH12 6DF
United Kingdom
Phone: +447771727558

Once your return request is approved, we will provide instructions on how to send your item back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 days of us receiving the returned item. The refund will be applied to your original payment method.

Non-Returnable Items

Items returned after the 14-day return window
Items that are damaged, used, or not in original condition
Items without original packaging

Late or Missing Refunds

If you haven't received your refund within 7 days of return approval, please first check your bank account, then contact your payment provider. If you still have not received your refund, please contact us at the details above.