Privacy policy
Last updated: July 2026
1. Who We Are thepokehouse 16 Murrayfield Gardens, Edinburgh EH12 6DF, United Kingdom Phone: +447771727558
2. What Information We Collect When you place an order or register on our site, we collect:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
- Order history and browsing behaviour on our store
3. How We Use Your Information We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Improve our store and services
- Comply with legal obligations
4. Sharing Your Information We do not sell your personal data. We may share it with trusted third parties only where necessary, such as:
- Payment processors (e.g. Shopify Payments, PayPal)
- Shipping and courier services
- Shopify (our e-commerce platform provider)
5. Data Retention We retain your personal data for as long as necessary to fulfil orders and comply with legal obligations, typically up to 6 years for financial records.
6. Your Rights (UK GDPR) Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Lodge a complaint with the ICO (ico.org.uk)
To exercise any of these rights, contact us at the details above.
7. Cookies Our store uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser.
8. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact Us thepokehouse 16 Murrayfield Gardens, Edinburgh EH12 6DF, United Kingdom Phone: +447771727558