Shipping policy

Last updated: July 2026

1. Order Processing All orders are processed within 2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times We deliver within the United Kingdom. Standard delivery takes 3–5 business days after dispatch.

3. Shipping Confirmation Once your order has been dispatched, you will receive a confirmation email with tracking information.

4. Delivery Address Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

5. Delays We are not responsible for delays caused by couriers, customs, or circumstances outside our control. If your order hasn't arrived within the expected timeframe, please contact us.

6. Contact Us thepokehouse 16 Murrayfield Gardens, Edinburgh EH12 6DF, United Kingdom Phone: +447771727558