Shipping Policy

Last updated: July 2026

Thank you for shopping with thepokehouse. Below you'll find all the information you need about our shipping process.

Order Processing / Handling Time

All orders are processed within 2 business days of receiving your order confirmation. Orders are not processed or shipped on weekends or public holidays.

You will receive a notification email once your order has been dispatched.

Shipping Times

Once dispatched, orders are delivered within 3–5 business days.

Shipping Method	Estimated Delivery Time
Standard Shipping	3–5 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (where available). You can use this to track your order with the carrier.

Delivery Address

Please ensure your delivery address is correct at the time of placing your order. thepokehouse cannot be held responsible for orders delivered to an incorrect address provided by the customer.