Terms of service

Terms of Service

Last updated: July 2026

1. Overview These Terms of Service govern your use of the thepokehouse website and the purchase of products from our store. By placing an order, you agree to these terms.

Store Details: thepokehouse 16 Murrayfield Gardens, Edinburgh EH12 6DF, United Kingdom Phone: +447771727558

2. Eligibility By using our store, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.

3. Products We reserve the right to limit the sale of products to any person, geographic region, or jurisdiction. Product descriptions and prices are subject to change without notice.

4. Pricing & Payment All prices are listed in GBP (£). We accept major payment methods as displayed at checkout. Payment must be received in full before your order is dispatched.

5. Orders & Cancellations Once an order is placed, it enters processing immediately. If you need to cancel, please contact us as soon as possible at +447771727558. We cannot guarantee cancellation once an order has been dispatched.

6. Shipping Orders are processed within 2 business days and delivered within 3–5 business days. See our Shipping Policy for full details.

7. Returns & Refunds We accept returns within 14 days of delivery. Refunds are processed within 7 days of receiving the returned item. See our Return and Refund Policy for full details.

8. Intellectual Property All content on this site — including images, logos, and text — is the property of thepokehouse and may not be reproduced without permission.

9. Limitation of Liability thepokehouse shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date.

12. Contact Us thepokehouse 16 Murrayfield Gardens, Edinburgh EH12 6DF, United Kingdom Phone: +447771727558