Refund policy
Thank you for shopping at thepokehouse. We want you to be completely satisfied with your purchase.
Returns We accept returns within 14 days of the delivery date. Items must be unused, in their original condition and packaging.
How to Initiate a Return Contact us to start a return:
- thepokehouse, 16 Murrayfield Gardens, Edinburgh EH12 6DF, United Kingdom
- Phone: +447771727558
Once approved, return the item to the address above. Return shipping costs are your responsibility unless the item is faulty or incorrect.
Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed within 7 days to your original payment method.
Non-Returnable Items
- Opened or used items
- Items not in original condition/packaging
- Items returned after the 14-day window
Damaged or Incorrect Items Contact us within 48 hours of delivery if you received a damaged or incorrect item.